1. Order Cancellation Eligibility
If your order has not yet shipped, you may contact customer service to request cancellation. Once an order has entered the warehouse processing, picking, or packing stage, it may no longer be possible to intercept it in time. Therefore, we cannot guarantee that every cancellation request will be approved.
An order cancellation is considered successful only after you receive a confirmation notice. Orders that have already shipped generally cannot be canceled through the standard cancellation process. After the product has been delivered, you may request a return or refund in accordance with our Return and Refund Policy. Consumer rights provided by applicable law are not limited by this policy.
2. How to Request an Order Cancellation
Please contact us using the information below and submit your request as early as possible so that we can attempt to process it before the order ships.
- Email: team@laventhis.com
- Phone: +1 (386) 626-4917
Please provide your order number and the relevant information used when placing the order so that we can verify it. Do not send bank card PINs, account passwords, or other sensitive security credentials.
3. Review and Confirmation of Cancellation Requests
We will review your request within a reasonable time and notify you of the outcome by email or another available contact method. Until you receive confirmation that the cancellation has been successful, please consider your order to remain active.
4. Refunds After Order Cancellation
If your cancellation request is approved and a refund is due, we will generally initiate the refund within 1–3 business days after cancellation confirmation.
The refund will be returned to the original payment method or payment account. The actual time it takes for the funds to appear depends on the processing speed of your bank, card issuer, or payment service provider.
We will not arbitrarily charge cancellation fees except where permitted by applicable law and supported by a lawful basis.
5. Handling of Orders That Have Already Shipped
If your order has already shipped, it generally cannot be canceled directly. After the product has been delivered, you may request a return or refund in accordance with our Return and Refund Policy.
If the product you receive is damaged, defective, incorrect, or affected by a shipping issue, please contact us promptly for assistance. Your rights under applicable law remain unaffected.
6. Contact Us
If you have questions about order cancellations, refunds, or related matters, please contact us using the information below.
- Email: team@laventhis.com
- Phone: +1 (386) 626-4917
- Mailing Address: 515 S Boundary Ave #4, Deland, FL 32720, US
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)