This Shipping Policy explains the shipping destinations, shipping fees, order processing times, estimated transit times, order tracking procedures, and handling of delivery issues applicable to our furniture products shipped within the United States.
1. Shipping Destinations
We provide shipping services throughout the United States. Whether a specific order can be delivered to a designated address depends on the actual service coverage of the shipping carrier and the results of address verification during checkout.
Some addresses may be ineligible for delivery due to carrier service limitations or delivery conditions. If your address cannot be serviced, we will notify you by email or another available contact method and discuss appropriate next steps based on the circumstances of your order, including modifying the shipping arrangements or canceling the order where appropriate.
2. Shipping Fees
Our standard shipping fees are as follows:
- Orders under $79.99: A standard shipping fee of $7.99 applies.
- Orders of $79.99 or more: Standard shipping is free.
Orders totaling exactly $79.99 qualify for free standard shipping.
Applicable shipping fees will be clearly displayed during checkout. The free shipping described in this policy applies only to standard shipping fees and does not mean that other special delivery services, if available, are also free.
3. Order Processing Time
Orders typically require 1–3 business days to process.
Order processing begins after an order has been successfully submitted and the necessary payment confirmation has been completed. Weekends and applicable public holidays are generally excluded from business-day calculations.
Order processing time and transit time are two separate stages. If an order is delayed due to payment verification, incomplete address information, product availability, or other reasonable circumstances, we will notify you where appropriate.
The processing time stated above is an estimate and is not an absolute time-limit guarantee for every order.
4. Shipping Methods and Estimated Delivery Time
Depending on the product, delivery address, service coverage, and actual logistics arrangements, we may ship orders through the following carriers:
- FedEx
- DHL Express
- UPS
The specific carrier and shipping method will depend on the actual delivery arrangements. We do not guarantee that every order will be shipped by a particular carrier.
After an order has shipped, the estimated transit time is 5–8 business days. Transit time begins when the carrier physically receives the package or confirms shipment, rather than when the order is placed.
Under normal circumstances, the estimated total time from order placement to delivery is the combined order processing time and transit time, typically around 6–11 business days. This timeframe is provided for reference only and does not constitute an unconditional guarantee of delivery.
Weekends, public holidays, extreme weather, peak shipping periods, carrier operational disruptions, and other factors beyond our reasonable control may affect actual delivery times.
This policy does not include any unconfirmed promises of next-day delivery, delivery on a specified date, in-home installation, carrying items inside the home, or scheduled delivery appointments.
5. Taxes and Customs Clearance
All applicable taxes and fees are included in the corresponding product prices. For applicable shipping arrangements, we have engaged logistics providers to handle the required customs clearance procedures.
For orders covered by these arrangements, you will not be required to pay additional customs clearance fees or other previously undisclosed import-related charges upon delivery.
These arrangements are subject to the applicable tax treatment, shipping model, and logistics services. We will not require customers to pay again for relevant charges already included in the same order without prior disclosure.
6. Order Tracking
After your order ships, you will generally receive a shipping confirmation and tracking information by email, where such notification features are available.
If a tracking number or tracking link is provided, you can use the relevant carrier's tracking system to check the shipment status. Tracking information may take some time to update.
If you do not receive a shipping notification, cannot access tracking information, or notice that the tracking status has not been updated for an extended period, please contact us by email first and provide your order number so that we can assist with the inquiry.
7. Shipping Delays, Damaged or Lost Packages
Please contact us promptly if any of the following situations occur:
- Your order has not arrived after the estimated transit time has passed.
- The tracking information appears abnormal or has not been updated for an extended period.
- The tracking status shows that the package has been delivered, but you have not received the product.
- The package is visibly damaged during transit, or the product you receive is damaged, missing items, or otherwise affected by a delivery issue.
To help us verify the situation, please provide your order number, tracking number, photos of the package, photos of the product, and any other relevant information whenever possible.
We will assist with investigating and resolving the issue based on the order status, information provided by the carrier, and the circumstances of the case. For products lost or damaged in transit, we will provide a reasonable resolution based on the specific circumstances, applicable law, and relevant transaction arrangements.
You are not required to pursue a claim directly with the carrier as a prerequisite to making a claim available to you under applicable law merely because a problem occurred during shipping. The handling of such issues will also be consistent with our Return and Refund Policy.
8. Shipping Address and Delivery Responsibilities
Please carefully verify the recipient's name, street address, city, state, ZIP code, and any other required shipping information before completing checkout.
An incomplete or inaccurate address may result in delivery delays, returned packages, or failed delivery. If this occurs, we will assist with handling the situation based on the order status and actual shipping arrangements.
If you need to change your shipping address, please contact us by email as soon as possible. The feasibility of an address change may differ before and after shipment and depends on the order processing stage and the carrier's actual capabilities. Therefore, we cannot guarantee that every address-change request can be accommodated.
If the tracking information indicates that your package has been delivered but you have not received it, please first verify the shipping address and, where possible, check the delivery location or confirm with relevant household members or receiving personnel. Then contact us, and we will assist with the inquiry based on the circumstances. A delivery status reported by the carrier does not, by itself, automatically preclude further investigation or any responsibilities imposed by applicable law.
9. Shipping Disclaimer
The 5–8 business day transit time stated in this policy is an estimate and is not an absolute delivery guarantee for all orders. Actual delivery progress may be affected by weather, public holidays, peak shipping periods, carrier operational disruptions, and other factors beyond our reasonable control.
If a delay, loss, damage, or other shipping issue occurs, please contact us promptly. We will assist with investigating and addressing the issue based on the specific circumstances.
Nothing in this policy is intended to exclude or limit any consumer rights, refund rights, or other statutory obligations that cannot be excluded or limited under applicable law.
10. Contact Us
For questions about shipping delays, tracking issues, address changes, damaged packages, or other delivery concerns, please contact us by email first and include your order number to help us investigate and resolve the issue more efficiently.
- Email: team@laventhis.com
- Phone: +1 (386) 626-4917
- Mailing Address: 515 S Boundary Ave #4, Deland, FL 32720, US
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)
We will assist with your shipping inquiries and related issues based on the circumstances of your order and applicable law.