1. Introduction and Scope
These Terms of Service apply to your access to and use of the laventhis.com website (the "Website"), including browsing products, placing orders, purchasing furniture, and using other related services provided through the Website.
By placing an order or using relevant Website features in a manner recognized by applicable law, you agree to comply with these Terms of Service. If you do not agree to these terms, please discontinue use of the relevant Website features.
These Terms of Service should be read together with other applicable policies on the Website. Shipping, order cancellations, returns, and refunds are governed by their respective policies. These policies supplement these Terms of Service and should be interpreted consistently with them.
If any provision of these Terms of Service conflicts with applicable law, the requirements of applicable law will prevail.
2. User Accounts and Website Responsibilities
If the Website provides an account registration feature, you must provide accurate, complete, and up-to-date information.
You should take reasonable measures to protect your account login credentials and, to the extent permitted by applicable law, assume responsibility for account activities under your control. If you suspect unauthorized access to your account, please notify us promptly.
We may temporarily restrict, suspend, or modify some or all Website features for reasonable operational reasons, including website maintenance, technical failures, security risks, suspected fraud, or other operational concerns. We will take reasonable measures to address technical issues within our capabilities.
We do not guarantee that the Website will always be available, uninterrupted, entirely error-free, or absolutely secure. However, nothing in this section excludes any obligations or liabilities that cannot be excluded under applicable law.
You must not use the Website to commit fraud, violate applicable law, infringe the rights of others, interfere with the Website's normal operation, or attempt unauthorized access. To the extent permitted by applicable law, we may take reasonable measures in response to such conduct.
3. Product Information, Inventory, and Pricing
We make reasonable efforts to provide accurate product descriptions, images, dimensions, materials, colors, specifications, and other relevant information. Due to differences in device screens, display settings, photography lighting, image presentation, or reasonable manufacturing variations, the actual appearance of a product may differ somewhat from the images displayed on the Website.
Please carefully review the specifications and important information displayed on the relevant product page before placing an order. Your purchasing decision should take into account the relevant information expressly presented on the product page and during checkout.
Product inventory and availability may change. Displaying a product on the Website does not mean that it will always be in stock or remain available in the future. We make reasonable efforts to update product availability information in a timely manner.
Applicable product prices and related fees will be displayed during checkout. Unless otherwise required by applicable law or agreed upon under expressly disclosed transaction terms, the transaction price applicable to an order is the price clearly displayed at checkout. We will not arbitrarily change the agreed price of a completed transaction retroactively.
If an obvious pricing error, inventory error, or other material information error is discovered, we may take reasonable corrective measures to the extent permitted by applicable law. If the error affects an order, we will communicate with the customer where appropriate and handle the order, cancellation, and refund in accordance with applicable law and relevant Website policies.
4. Orders and Payment
After you submit an order, the information you provide will be used to review and process it. Order submission, payment authorization, order confirmation, order acceptance, and shipment may be separate stages of the transaction process.
The actual status of an order and whether it has been accepted will be determined based on the Website's actual order processing procedures, the information you provide, payment status, product availability, and applicable law. An automated order receipt notification does not necessarily mean that the order has been finally accepted.
Available payment methods are those displayed on the checkout page. You must ensure that your order details, billing information, payment information, and shipping address are accurate and that you are authorized to use the selected payment method.
If payment fails, information is incomplete, suspected fraud requires investigation, a product is out of stock, or another reasonable fulfillment obstacle arises, we may verify the relevant information, delay order processing, or take other appropriate measures to the extent permitted by applicable law. We will notify you when necessary.
If we are unable to fulfill an accepted order, we will take reasonable measures in accordance with applicable law and relevant Website policies, including issuing a refund where applicable.
Except for fees expressly disclosed and permitted by applicable law, we will not add unauthorized order processing fees, payment surcharges, or other additional charges.
5. Shipping Policy
We provide shipping services throughout the United States, subject to the actual coverage of logistics carriers and verification of the delivery address.
Standard shipping fees are as follows:
- Orders under $79.99: A standard shipping fee of $7.99 applies.
- Orders of $79.99 or more: Standard shipping is free.
After an order has been successfully submitted and the necessary payment confirmation has been completed, processing typically takes 1–3 business days. After the carrier receives the package or confirms shipment, the estimated transit time is generally 5–8 business days. These timeframes are estimates only and do not guarantee a delivery date. Actual delivery times may be affected by carrier operations, weather, address issues, peak shipping periods, or other circumstances.
Depending on the specific logistics arrangements, delivery may be handled by carriers such as FedEx, DHL Express, or UPS. The actual carrier will depend on the shipping arrangements for the order.
Applicable taxes included in product prices are handled in accordance with the Website's established tax arrangements. Required customs clearance procedures are handled under the relevant logistics arrangements. Where the applicable delivery arrangement specifies that consumers do not need to pay additional customs clearance fees or import charges upon delivery, that arrangement will apply.
Where shipment tracking is available, we may provide tracking information through a shipping notification or another available method. Shipping delays, lost packages, products damaged in transit, and address issues will be handled in accordance with our Shipping Policy and applicable law.
For complete information about shipping destinations, shipping fees, order processing times, estimated transit times, tracking, and shipping issues, please refer to our Shipping Policy.
6. Order Cancellation
You may contact customer service to request cancellation of an order that has not yet shipped. Whether a cancellation request can be approved depends on the actual order status, the review outcome, and applicable law. Orders that have entered warehouse processing or packing may no longer be possible to intercept in time.
Orders that have already shipped generally cannot be canceled through the standard order cancellation process. After the product has been delivered, you may request a return or refund in accordance with our Return and Refund Policy.
You may submit a cancellation request by emailing team@laventhis.com or calling +1 (386) 626-4917. Please provide your order number and the information necessary to verify the order, and submit your request as early as possible.
If the cancellation request is approved and qualifies for a refund, we will generally initiate the refund within 1–3 business days after cancellation confirmation. Refunds are generally returned to the original payment method or payment account. The actual time it takes for the funds to appear depends on the processing speed of the bank, card issuer, or payment service provider. The time a refund is initiated does not guarantee when the funds will be received.
For complete information about cancellation eligibility, the request process, and refunds for canceled orders, please refer to our Cancellation Policy.
7. Returns, Exchanges, and Refunds
We offer returns in accordance with our Return and Refund Policy and applicable law. Under our standard return process, we do not offer direct exchanges. If your return request is approved and you wish to purchase a different style or another product, you may place a new order after the return process has been completed.
Eligible standard return requests can generally be submitted within 30 days of receiving the product, subject to our Return and Refund Policy and applicable law. This timeframe is a return period offered under our Website policy and does not mean that a statutory 30-day withdrawal period applies uniformly to all transactions in the United States.
To request a return, please email team@laventhis.com and provide your order number, the reason for the return, and any necessary supporting materials. Approved returns may use an electronic return label that customers can download and print themselves. Please follow the return instructions provided by customer service.
For returns requested for personal reasons, customers may be responsible for disclosed and reasonable return shipping costs where permitted by applicable law. For products that arrive damaged, are defective, are incorrect, or have shipping-related issues, return shipping costs and available remedies will be determined in accordance with our existing policies, the specific circumstances, and applicable law.
For eligible returns, we generally initiate the refund within 1–3 business days after receiving the returned product and completing any necessary inspection. Refunds are generally returned to the original payment method. The actual time it takes for the funds to appear depends on the processing speed of the relevant financial institution or payment service provider.
These Terms of Service do not limit any lawful remedies available to consumers under applicable consumer protection laws.
For complete information about return eligibility, return procedures, return shipping costs, and refund processing, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We may process personal information to provide shopping services, process orders and payments, arrange deliveries, respond to customer inquiries, maintain Website functionality, and fulfill obligations under applicable law.
Depending on how you use the Website and its actual technical configuration, the information involved may include contact details you provide, order and transaction information, device information, access logs, and information collected through cookies or similar technologies.
Where necessary and lawful, we may share relevant information with service providers involved in payment processing, shipping and delivery, Website maintenance, customer service, and related operations.
The use of cookies and similar technologies, applicable consent requirements, and available user management options will depend on the Website's actual configuration and applicable law.
We will take reasonable measures to protect personal information in accordance with our actual business practices and applicable law. Depending on the laws that apply to your circumstances, you may have rights to access, correct, delete, obtain a copy of, or otherwise manage your personal information, as well as other related privacy rights.
Our collection, use, disclosure, retention, and protection of personal information will be governed by our actual privacy practices and applicable law. The rights and choices available to you depend on the specific circumstances and applicable law.
9. Dispute Resolution and Governing Law
If you have a question or dispute concerning an order, product, or Website service, we encourage you to contact customer service first so that both parties can attempt to resolve the matter through reasonable communication.
These Terms of Service and transactions conducted through the Website will be governed by the applicable federal and state laws of the United States, as determined by the particular transaction and dispute. The specific governing law and any applicable dispute resolution venue will be determined in accordance with relevant legal rules and the circumstances of the case.
These Terms of Service do not require you to waive statutory rights, restrict remedies that cannot legally be restricted, or exclude consumer protection rights or other legal obligations that cannot be waived by agreement under applicable law.
10. Changes to These Terms of Service
We may update these Terms of Service to reflect changes in Website features, operational arrangements, relevant policies, or legal requirements, to the extent permitted by applicable law.
When the terms are updated, we will update this page accordingly. The revised terms will take effect on the stated effective date. If no effective date is specified, they will generally take effect when the revised content is published, unless otherwise required by applicable law.
If applicable law requires special notice or your express consent for a particular change, we will comply with the applicable notice and consent requirements.
To the extent recognized by applicable law, your continued use of the Website after updated terms take effect may constitute acceptance of the revised terms. No update may retroactively alter the agreed terms of a completed transaction in a manner prohibited by law.
11. Contact Us
If you have any questions about these Terms of Service, your order, or Website policies, please contact us using the information below.
Email: team@laventhis.com
Phone: +1 (386) 626-4917
Mailing Address: 515 S Boundary Ave #4, Deland, FL 32720, US
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)