Welcome to Laventhis (laventhis.com). We are committed to providing clear and convenient furniture shopping and after-sales services. This Return and Refund Policy explains the eligibility requirements for returns, the refund process, return shipping costs, and how we handle items that are damaged, defective, or incorrectly shipped.
This Policy applies to products purchased through laventhis.com and delivered within the United States. All returns, refunds, and related after-sales requests will be handled in accordance with this Policy and applicable federal, state, and local laws. Nothing in this Policy limits or excludes any consumer rights or remedies that cannot legally be waived under applicable law.
1. Return Eligibility and Return Window
We voluntarily offer a 30-day return period for eligible products, beginning on the date of delivery. Return eligibility is subject to this Policy and applicable law.
1.1 General Returns
If you wish to return an item because you changed your mind, have a personal preference, or have another personal reason, you may generally submit a return request within 30 days of receiving the item.
For general returns, the product should, to the extent reasonably possible, meet the following conditions:
- The Product Has Not Been Improperly Used, and Any Use Has Been Limited to What Is Reasonably Necessary to Inspect Its Nature, Features, and Condition.
- The Product Has Not Been Damaged Through Improper Use, Unauthorized Modification, or Handling Beyond What Is Reasonably Necessary for Inspection.
- Accessories, Hardware, Components, and Related Documentation Should Be Included to the Extent Reasonably Possible.
- The Original Packaging Should Be Retained Whenever Possible, Particularly When It Helps Protect the Furniture and Ensure Safe Transportation.
We understand that furniture often needs to be unpacked for reasonable inspection. Therefore, the absence of original packaging, or packaging that has been opened or damaged, does not automatically disqualify a return request. We will evaluate the actual condition of the product, the reason for the return, the availability of suitable alternative packaging, and applicable law.
Please contact us before sending any item back. We will review your request and provide the applicable return authorization and instructions if your return is approved.
1.2 Requests Submitted After the General Return Window
We generally cannot accept voluntary returns for personal reasons submitted more than 30 days after delivery, unless otherwise required by applicable law.
If an item is damaged, defective, incorrectly delivered, or otherwise does not conform to the order or applicable requirements, we will review the request based on the specific circumstances, applicable law, and any relevant warranty provisions.
We may also consider late requests on a case-by-case basis when special circumstances exist. Any discretionary consideration is subject to the outcome of our review and does not limit consumers' legal rights.
2. Statutory Consumer Rights and Our Voluntary 30-Day Return Policy
Our 30-day return policy is a voluntary customer service arrangement. It does not mean that all consumers in the United States are legally entitled to a uniform, fixed return period.
Consumer rights relating to transaction cancellations, returns, refunds, product quality protections, and other after-sales matters may vary depending on applicable federal or state law, the nature of the transaction, the type of product, and the actual purchase and delivery circumstances.
If applicable law grants you the right to cancel a transaction, return an item, obtain a refund, exercise warranty rights, or pursue another statutory remedy, we will handle your request in accordance with those legal requirements.
Nothing in this Policy is intended to waive, restrict, or replace any consumer rights that cannot legally be waived under applicable law. If any provision of this Policy conflicts with a mandatory legal requirement, the applicable law will prevail to the extent of the conflict.
3. Direct Exchanges Are Not Available
We currently do not offer direct product exchanges.
Because furniture availability and logistics may vary by inventory, model, color, size, and shipping arrangements, direct exchanges may increase processing times and affect product availability and delivery schedules. We therefore handle eligible requests through a return and refund followed by a new order.
If you would like a different style, size, or color, you may follow these steps:
- Submit a return request for the original order, provided the request meets this Policy or applicable legal requirements.
- After approval, return the item to the address provided and follow the applicable packaging and shipping instructions.
- Your refund for the original order will be processed in accordance with the applicable refund rules.
- If you still wish to purchase another product, you may place a new order as needed.
If you receive an item that is damaged, defective, incorrectly shipped, or otherwise does not conform to the order, please contact us promptly. We will determine an appropriate resolution based on the circumstances and applicable law. The absence of a direct exchange service will not, by itself, be grounds for refusing a reasonable after-sales request.
4. Return and Refund Request Process
Please follow the steps below to help us process your request accurately and efficiently.
4.1 Step 1: Submit Your Request
Please contact our customer service team primarily by email:
Email: team@laventhis.com
When submitting your request, please provide the following information to the extent reasonably possible:
- Your Order Number.
- The Name of the Product You Wish to Return or Have Refunded.
- The Reason for the Return or Refund Request.
- A Detailed Description of the Issue if the Request Involves Product Damage, Defects, Shipping Problems, or an Incorrect Item.
- Clear Photos, If Available, Showing the Product, Outer Packaging, Shipping Label, and Any Damaged Areas.
Complete information and supporting photos can help us review your request more efficiently. If you cannot provide certain information, please explain this in your email so we can consider other available ways to assess your request.
4.2 Step 2: Review and Confirmation
We will review your request based on the order details, delivery date, reason for the request, actual product condition, supporting evidence, and applicable law.
Once the review is complete, we will inform you of the outcome and the next steps.
If your request is approved, we will provide the necessary return authorization, return address, packaging requirements, shipping instructions, and an electronic return shipping label.
Please do not send the product back before receiving our return instructions. This helps avoid delays caused by incorrect return addresses or missing order information. This requirement does not restrict any return or other remedy available to you under applicable law.
4.3 Step 3: Package and Ship the Product Back
Once your return is approved, prepare the product and arrange the return shipment according to our instructions.
We will provide an electronic return shipping label. You are responsible for downloading and printing the label, securely attaching it to the return package, and shipping the item using the designated method.
Please package the furniture carefully, using the original packaging and suitable protective materials whenever possible to prevent additional damage during transit. If the original packaging has been discarded or is no longer usable, please use appropriate alternative packaging. Contact us in advance for packaging advice if needed.
Unless otherwise required by applicable law or agreed to by us in writing, please ship the item within 14 calendar days after receiving the return instructions.
If the item is oversized, requires scheduled pickup, or cannot reasonably be shipped within the specified period due to logistics or other reasonable circumstances, please contact us before the deadline. We will consider reasonable extension requests based on the circumstances.
This shipping deadline is an operational requirement for our general voluntary return process. It does not shorten or exclude any consumer rights or statutory periods provided under applicable law.
4.4 Step 4: Product Inspection and Refund Processing
After receiving the returned item, we will conduct any necessary inspection to verify its condition and refund eligibility.
For approved refund requests that require the product to be returned, we will initiate the refund within 1 to 3 business days after receiving the returned item and completing the necessary inspection.
If applicable law permits or requires a refund without the return of the product, or if we have approved an alternative resolution, we will proceed in accordance with applicable legal requirements and the agreed resolution.
Refunds will generally be issued to the original payment method or payment channel used for the purchase. If the original payment method is no longer available, please contact us so we can discuss an appropriate alternative, subject to applicable law and payment service requirements.
5. Return Shipping, Return Labels, and Cost Responsibility
5.1 Electronic Return Shipping Labels
For approved return requests, we will provide an electronic return shipping label and the corresponding return instructions.
You are responsible for downloading and printing the electronic label, attaching it correctly to the return package, and shipping the item according to our instructions.
A return shipping label is not automatically included in the original delivery package. Please obtain the label through the instructions provided by customer service after your return request is approved.
Responsibility for return shipping costs will be determined based on the reason for the return, the applicable terms disclosed at the time of purchase, and applicable law.
5.2 Returns for Personal Reasons
If the return is due to a change of mind, personal preference, or another reason unrelated to product quality, incorrect shipment, or shipping damage, you may be responsible for reasonable return shipping costs or other clearly disclosed return-related fees.
Such fees must be clearly disclosed to you before you decide to proceed with the return and may only be charged to the extent permitted by applicable law.
We will explain any applicable fees and how they will be handled when providing the return instructions. We will not impose undisclosed fees or fees that lack a valid basis.
5.3 Damaged, Defective, or Incorrectly Shipped Products
If a return is due to damage during shipping, a product defect, an incorrect item, or another fulfillment issue for which we are responsible, we will not charge unreasonable return handling fees.
Where required by law or warranted by the circumstances, we will provide appropriate return shipping arrangements and cover the applicable return shipping costs.
Depending on the nature and severity of the issue, the available evidence, and applicable law, possible resolutions may include a full refund, a partial refund, or another appropriate remedy. Where reasonably practicable, we will explain the proposed arrangements before implementing the resolution.
5.4 Original Shipping and Delivery Charges
Whether shipping, delivery, or other related charges paid with the original order are refundable will depend on the reason for the return, the transaction terms disclosed at checkout, and applicable law.
For voluntary returns made solely for personal reasons, original shipping or delivery charges may be non-refundable if the relevant terms were clearly disclosed in advance and non-refundability is permitted by law.
For products that are damaged, defective, incorrectly shipped, or otherwise do not conform to the order, we will refund applicable shipping or related charges as required by law and determine an appropriate resolution based on the circumstances.
We will not charge return fees prohibited by applicable law or deduct fees from a refund without a reasonable basis.
6. Refund Eligibility and Processing Time
6.1 Refund Eligibility
You may be eligible for a refund in the following circumstances:
- The Product Meets the Requirements for Our Voluntary 30-Day Return Policy.
- The Product Arrived Damaged or Defective, and a Refund Is an Appropriate Resolution.
- The Product Received Does Not Match the Order, and a Refund Is an Appropriate Remedy Under the Circumstances.
- Applicable Law Requires Us to Provide a Refund or Another Remedy That Includes a Refund.
- Following Our Review, We Approve a Refund as the Resolution for the Specific Issue.
Refund eligibility will be determined based on the circumstances of the request, the condition of the product, the applicable Policy provisions, and applicable law.
Not every return request will qualify for a refund. However, if applicable law requires a particular remedy, we will not refuse to fulfill our legal obligations solely because a request does not meet a voluntary return requirement.
6.2 Refund Initiation Time
For approved refund requests that require the product to be returned, we will initiate the refund within 1 to 3 business days after receiving the returned item and completing the necessary inspection.
For approved refunds that do not require the product to be returned, we will inform you of the applicable arrangements and proceed in accordance with the agreed resolution and applicable law.
For the purposes of this Policy, business days exclude Saturdays, Sundays, and applicable public holidays.
6.3 Refund Method and Posting Time
Refunds will generally be issued to the original payment method or payment channel used for the purchase.
After a refund is initiated, banks, credit card issuers, payment service providers, or other relevant financial institutions may require additional time to complete processing and credit the funds to your account.
The actual time required for the funds to appear in your account depends on the processing procedures of the relevant financial institution or payment service provider. We cannot guarantee that funds will arrive by a specific date after the refund is submitted.
If you have not received your refund within a reasonable period, please contact us. We will help verify the refund status and provide relevant transaction information where available.
7. Damaged, Defective, or Incorrectly Delivered Products
We understand that furniture may be damaged during transportation or delivery and that products may have manufacturing defects, missing components, or shipping errors.
If you encounter any of these issues, please contact us as soon as reasonably possible after receiving the product so we can investigate and provide an appropriate resolution.
Please email team@laventhis.com with your order number, a description of the issue, and relevant photos or other available supporting evidence.
7.1 Damage During Transportation
If the product arrives with visible shipping damage, please retain the product and its packaging whenever reasonably possible until we have completed our initial review and provided further instructions.
We will assess the appropriate resolution based on the nature and severity of the damage, the available supporting evidence, and applicable law. Depending on the circumstances, possible resolutions may include a full refund, a partial refund, or another appropriate remedy.
7.2 Defective Products
If a product has a manufacturing defect or its actual condition does not conform to the applicable product description, transaction agreement, or relevant requirements, please describe the specific issue so we can evaluate it.
We will review the request based on the circumstances, applicable law, and relevant warranty terms and provide an appropriate resolution.
If the issue involves a valid quality claim, warranty right, or other statutory remedy, we will not automatically treat the request as ineligible solely because it is submitted after the voluntary 30-day return period. Applicable statutory rights, warranty protections, and legal requirements will be evaluated separately.
7.3 Incorrect Products or Missing Components
If you receive a product that does not match your order or discover that any ordered product, part, or accessory is missing, please contact us with your order number and a description of the issue.
We will investigate the fulfillment issue and determine an appropriate resolution based on the circumstances and applicable law. Possible resolutions may include a refund, a partial refund, or another reasonable remedy.
Our policy of not offering direct exchanges does not affect our responsibility to address incorrect shipments, missing components, or other fulfillment issues.
7.4 Return Costs and Refund Arrangements for Product Issues
If a return is necessary because of shipping damage, a product defect, an incorrect shipment, or another issue for which we are responsible, we will provide appropriate return instructions and cover the applicable return shipping costs where required by law or warranted by the circumstances.
We will not charge unreasonable return handling fees for these situations.
If a full refund is appropriate under the circumstances, we will refund the applicable amount in accordance with applicable law and the details of the order. If a partial refund or another remedy is more appropriate and legally permissible, we will explain the proposed resolution to you.
Nothing in this section limits any other rights or remedies available to consumers under applicable law.
8. Products That Do Not Meet General Return Conditions
If a product does not meet the general return conditions in this Policy, we may decline the return or refund under our voluntary return policy for personal reasons, unless otherwise required by applicable law.
Factors that may affect eligibility for a general return include:
- The Product Has Been Damaged Through Improper Use, Avoidable Mishandling, Unauthorized Modification, or Actions Beyond What Is Reasonably Necessary for Inspection.
- Components or Accessories Are Missing Due to the Customer's Actions, and the Missing Items Materially Affect the Product's Completeness or Value, Where This May Be Considered Under Applicable Law.
- The Request Was Submitted After the General 30-Day Voluntary Return Period and Does Not Qualify for Special Consideration or a Remedy Required by Applicable Law.
- Information Necessary to Identify the Order or Process the Return Is Missing, and the Issue Can Be Resolved by Providing Additional Information or Following the Correct Procedure.
These circumstances do not mean that every related request will automatically be rejected. We will evaluate each request individually based on the reason for the request, the actual product condition, the relevant facts, and applicable law.
8.1 Product Packaging and Condition
We recommend retaining the original packaging whenever possible until you have decided to keep the product, as it can help protect the furniture if a return becomes necessary.
However, opened, missing, or damaged packaging does not automatically result in the rejection of a return or refund request. We will consider whether the product can be safely returned using alternative packaging and whether the packaging condition materially affects the return.
If the product sustains additional damage because of inadequate packaging during a return arranged by the customer, we may consider that damage when evaluating refund eligibility, to the extent permitted by applicable law.
8.2 Improper Use or Unauthorized Modification
If a product is damaged through improper use, unauthorized modification, or handling beyond what is reasonably necessary for inspection, its eligibility for a general return may be affected.
We will determine whether to approve the return or adjust the refund amount based on the specific circumstances and applicable law. We will explain the reasons for our decision and, where appropriate, discuss other available solutions with you.
8.3 What Happens If a Return Request Is Denied
If your return request is not approved, we will inform you of the specific reason and any available next steps.
Depending on the circumstances, you may provide additional information, request a further review, discuss an alternative resolution with us, or pursue other remedies available under applicable law.
A denial under our voluntary return policy does not invalidate any statutory rights, applicable warranty protections, or other remedies that cannot legally be waived.
9. Additional Information
We will review return and refund requests fairly and reasonably based on the order information, actual product condition, reason for the request, and applicable law.
To help avoid unnecessary delays, please provide accurate and complete information when submitting your request and follow the applicable instructions after receiving the return guidance.
For requests involving product damage, defects, incorrect shipments, or other special circumstances, we will communicate with you based on the situation and provide appropriate resolutions to the extent required by applicable law.
The voluntary return conditions, return fee arrangements, and operational procedures in this Policy must not be interpreted as excluding or restricting any consumer rights available under applicable law.
10. Contact Us
If you have questions about this Return and Refund Policy, wish to request a return or refund, or need to report a damaged, defective, or incorrectly shipped product, please contact us using the following details.
Email: team@laventhis.com
Phone: +1 (386) 626-4917
Mailing Address: 515 S Boundary Ave #4, Deland, FL 32720, US
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET)
Thank you for choosing Laventhis. We will make reasonable efforts to review your requests promptly, explain our procedures clearly, and provide fair and reasonable after-sales service in accordance with this Policy and applicable law.